Returns Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at hello@rewnd.co.uk. Returns should be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can reach us at hello@rewnd.co.uk.

Damages and Issues

Please inspect your order upon reception and notify us within 48 hours if the item is defective, damaged, or if you received the wrong item. Contacting us promptly helps us to resolve any issues efficiently and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders or personalised items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. Please contact us if you have any questions about specific items.

Exchanges

The quickest way to ensure you get what you need is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without needing to provide a justification. As with our standard return policy, items must be in the same condition as received—unworn or unused, with tags, and in their original packaging, along with a receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to confirm if the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at hello@rewnd.co.uk.